You may cancel your order free of charge before it has been dispatched, by contacting us via WhatsApp or Email with your Order ID. Once an order has been dispatched from our warehouse, it cannot be cancelled — please refer to Sections 2–7 below for your options after delivery. See also our Shipping Policy for dispatch timelines.
2. Return & Refund Overview
At PahalGiri, our products are cosmetic, personal-use items. For hygiene and safety reasons, we follow a strict, limited return policy. Returns and refunds are accepted only in cases of a wrong product delivered or a damaged / defective product received. No return or refund is available for any other reason.
3. What's Eligible / Not Eligible
Eligible for Return/Refund
You received the wrong product (different from what you ordered)
The product arrived damaged (broken bottle, leaking, tampered seal, etc.)
The product is defective at the time of delivery
Not Eligible for Return/Refund
Change of mind / "didn't like it"
Personal preference — fragrance, texture, or how the product feels
Product not suiting your individual skin type or personal reaction, where the product itself is not defective
Product opened, used, or partially consumed (beyond inspection)
Any reason not covered under Section 3 above
Because our products are for personal cosmetic use, this limited policy is standard practice for hygiene and safety reasons across the skin care industry. See also our Disclaimer regarding natural product variation and skin reactions.
4. Return Window
48 Hrs
You must report a wrong or damaged product within 2 days (48 hours) of delivery. Requests raised after this window will not be accepted, regardless of reason.
5. Mandatory Proof Requirements
To raise a valid return/refund request for a wrong or damaged product, you must provide original photo and/or video evidence at the time of unboxing. This is mandatory — requests without valid proof will not be processed.
Proof must be:
The original, unedited photo or video file — taken directly on your device
Clearly showing the product, packaging, and the issue (damage / wrong item / shipping label)
Not cropped, filtered, edited, or altered in any way
Not AI-generated or AI-modified in any way
Sent to us within the 48-hour return window
We reserve the right to reject any claim where the submitted photo/video appears edited, reused, AI-generated, or does not genuinely correspond to the reported issue.
6. How to Request a Return
Contact us within 48 hours of delivery via WhatsApp or Email (see Section 8).
Share your Order ID, along with the original photo/video proof of the wrong or damaged product.
Our team will review your request and proof, and confirm whether it is approved within 2–3 business days. See our Terms & Conditions for how quality complaints are handled.
If approved, we will arrange a replacement or refund as applicable. Do not discard the product or packaging until instructed.
7. Refund Method & Timeline
Approved refunds are processed to the original payment method (or, for COD orders, via bank transfer/UPI).
Refunds are typically initiated within 5–7 business days of approval; the amount may take a few additional days to reflect, depending on your bank or payment provider.
Where possible, we may offer a replacement of the correct/undamaged product instead of a refund, at your preference.
8. Contact Us
To report a wrong or damaged product, please contact us within 48 hours of delivery:
We currently support customers via WhatsApp and Email only — phone call support is not available, as stated in our Privacy Policy. We respond to every query within 24 hours. See also our FAQ.
