Quick answers about orders, shipping, returns, and our products. For anything else, reach us via WhatsApp or Email.
PahalGiri is founded and owned by Neetu Swami, and operated by PahalGiri Enterprises. We formulate and market our products; manufacturing is carried out by a licensed, certified third-party manufacturer. Full details are in our Terms & Conditions.
Only through our official Website (pahalgiri.com / pahalgiri.in) and our official Amazon seller account. We have not authorized any other seller, platform, or store. See our Authorized Sales Channels for details.
Our Agra address is an administrative office and warehouse only, and is not open for customer visits. We operate fully online — see our Contact page.
We accept Razorpay and PayU (UPI, cards, netbanking, wallets), as well as Cash on Delivery (COD) on eligible pincodes. See our Privacy Policy for how payment data is handled.
Yes, before it's dispatched — contact us via WhatsApp or Email with your Order ID. Once dispatched, orders cannot be cancelled. See our Cancellation, Return & Refund Policy.
Typically 2–7 business days after dispatch, depending on your location. Full timelines are in our Shipping Policy.
Yes, on most pincodes across India. Check availability for your pincode on the product page, or see our Shipping Policy.
You'll receive a tracking link via SMS/Email/WhatsApp once your order ships. Details in our Shipping Policy.
Returns are accepted only for a wrong or damaged/defective product, reported within 48 hours of delivery with original unedited photo/video proof. Change of mind or personal preference is not eligible. Full details in our Cancellation, Return & Refund Policy.
Approved refunds are initiated within 5–7 business days. See our Cancellation, Return & Refund Policy for the full process.
Our formulas are free from sulphates, parabens, and silicones. We still recommend a patch test before first use, especially for sensitive skin. See our Disclaimer for full safety guidance.
Yes — our products are formulated for use by all genders, and are suitable for every age group above 18 years.
Natural, Vitamin-C rich formulations can change slightly in colour or scent over time — this is expected and doesn't affect safety or effectiveness when stored correctly. Details in our Disclaimer.
Yes — message us on WhatsApp or use our Contact form with "Bulk / Wholesale Enquiry" as the subject.
Still have a question? We're happy to help.
Chat on WhatsAppWe currently support customers via WhatsApp and Email only — phone call support is not available, as stated in our Privacy Policy.