All PahalGiri orders placed on our Website (pahalgiri.com / pahalgiri.in) or through our official Amazon seller account are packed at our Agra warehouse and shipped through our logistics partner:
Our administrative office and warehouse in Agra, Uttar Pradesh is used for packing and dispatch only, and is not a customer pickup point. See our Terms & Conditions for more on our office.
We currently ship across most serviceable pincodes in India, subject to courier partner coverage. You can check whether delivery is available at your pincode — along with estimated delivery time and COD availability — directly on the product page before placing your order.
| Stage | Typical Timeline |
|---|---|
| Order processing & dispatch | 1–2 business days from order confirmation |
| Metro cities | 2–4 business days after dispatch |
| Other cities / towns | 4–7 business days after dispatch |
| Remote / rural pincodes | May take longer, subject to courier coverage |
These timelines are estimates and not guaranteed — actual delivery may vary due to courier delays, weather, regional restrictions, or other factors beyond our control.
Shipping charges (if any) are calculated at checkout based on your order value and delivery location, and will be clearly shown before you complete payment. We may offer free shipping above a minimum order value from time to time, as displayed on the Website.
Cash on Delivery is available on eligible pincodes.
Check COD availability using the pincode tool on any product pageCOD availability depends on your pincode and is determined by our courier partner's serviceability at the time of order.
Occasionally, deliveries may be delayed due to circumstances beyond our control, including but not limited to courier network issues, weather conditions, regional restrictions, festivals, or force majeure events. We will do our best to keep you informed of any significant delay to your order.
Please ensure your delivery address, pincode, and contact number are accurate and complete at checkout. PahalGiri is not responsible for delayed or failed delivery caused by incorrect or incomplete address information provided by the customer. If a shipment is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange re-shipment, which may involve additional shipping charges.
All products are securely packed to prevent damage in transit. If your order arrives with a damaged or tampered outer package, please record it on video at the time of opening — this may be required as proof under our Cancellation, Return & Refund Policy if the product inside is found damaged.
For any shipping or delivery related questions, please reach out to us:
PahalGiri Enterprises
Email: order@pahalgiri.com
WhatsApp: +91 75795 08085
We currently support customers via WhatsApp and Email only — phone call support is not available, as stated in our Privacy Policy. We respond to every query within 24 hours. See also our FAQ.